If your iPhone’s Cellular or Wi-Fi options are greyed out, this indicates an issue with the network hardware on the logic board. We will attempt to repair the device, but in some cases, such as severe motherboard or CPU damage, the issue may not be fully repairable. By proceeding, you acknowledge that while we will make every effort to restore functionality, a full repair cannot be guaranteed.

Data Recovery Agreement – Big Time Phone Repair

I understand that data recovery on my device may be necessary after the initial motherboard inspection, and that the need for data recovery can only be determined after the inspection is completed. This cannot be determined at the time the device is dropped off at the store. I acknowledge that no recovery will be performed without my authorization, and that if I want my data that is currently saved only locally on the device to be recovered, data recovery will be performed and my data will be recovered. I understand that the typical additional fee for data recovery is $350, which is added on top of the initial quote (for example, if the initial fee is $250 and data is determined to be necessary, the total would be $600), and that I will be informed before proceeding with this service. I further acknowledge that after recovery, the device may only be suitable for backing up data and may not function properly for any other use, or while it may work, it is advisable to replace the device. I understand that I should only choose this option if my data is crucial to me, that I have been fully informed of the risks, fees, and limitations at the time of drop-off, and that I have read and understand this statement.

Special Order Deposit Policy – Big Time Phone Repair

Customer Responsibility for Accuracy:
I confirm that I have provided the correct model, color, and description of my device. If I do not bring it in to verify, Big Time Phone Repair will rely on my account that the information is accurate. I understand that incorrect information may result in the wrong part being ordered, which could incur additional charges. I also understand that the special order is for the specific part I requested only, and does not cover other unrelated issues with my device.

Deposit & Special Order Timing:
A deposit is required to place a special order. Once paid, this deposit is non-refundable. Parts are ordered immediately after the deposit is paid to ensure the fastest possible turnaround. I will not request a refund if I cancel, fail to bring in my device, or decide not to proceed with the repair.

Shipping & Delivery:
I acknowledge that overnight or expedited shipping is never guaranteed. Delivery times are estimates and may be delayed due to the carrier or other circumstances outside of Big Time Phone Repair’s control. I accept that delays are not grounds for a refund.

Device Drop-Off Window:
I have 14 days from the date my part arrives to bring in my device for repair. Big Time Phone Repair will notify me when the part has arrived. If I fail to bring in my device within 14 days, the order will be canceled, and my deposit will remain non-refundable.

Additional Charges for Inaccurate Information:
If I provide incorrect information that causes additional costs, such as ordering the wrong part, I agree to pay any extra charges incurred.

By clicking Submit, I agree to this Special Order Deposit Policy.

Motherboard Repair & Data Recovery Agreement – Big Time Phone Repair

Repair Outcome & Risk:
I understand that motherboard repairs and data recovery are complex and success is not guaranteed. My device may be irreparable even after diagnostic or repair attempts, especially if critical components such as the CPU, memory chips, or power management circuits are damaged.

Diagnostic Deposit & Payments:
All diagnostic deposits and down payments are nonrefundable. Once paid, the deposit cannot be returned, even if you decide not to proceed with the repair. If you choose to move forward with the repair, your deposit will be applied toward the total repair cost. This ensures that any amount you’ve already paid goes directly toward completing your repair.

Turnaround Time:
Typical turnaround time is 5–7 business days, but some repairs may take up to 5–12 business days depending on complexity or off-site processing.

Off-Site Repairs & Cancellation:
Some motherboard or micro-soldering repairs may be completed off-site. If I want to cancel before repair begins, I must provide at least 3 business days’ notice. All deposits remain nonrefundable under any circumstance.

Passcode Requirement:
Some repairs require my device passcode for proper testing, data recovery, or repair verification. Click here to read more about Why Passcodes are needed for motherboard Repairs

Additional/Hidden Issues:
I understand that restoring power or repairing the motherboard may reveal additional issues (e.g., bad screen, camera, battery, charging port, or other components). No additional repairs will be made without my approval. If I choose to repair any newly discovered issues, I will receive a discount on those additional repairs.

Warranty:
Motherboard repairs include a 45-day warranty covering only the specific repair performed. The warranty does not cover unrelated issues, pre-existing damage, mishandling, water damage, or other damages. If my repair involves charging-related damage, using old or faulty chargers or cables can immediately damage the motherboard again. To keep my warranty valid, I must use new, high-quality, certified chargers and cables. Any failure caused by reusing old accessories is not covered under warranty.

Customer Acknowledgment:
I understand the risks, process, and limitations associated with motherboard repair and data recovery. I authorize Big Time Phone Repair to perform diagnostics and attempt repair(s) under the policies listed above.