If your iPhone’s Cellular or Wi-Fi options are greyed out, this indicates an issue with the network hardware on the logic board. We will attempt to repair the device, but in some cases, such as severe motherboard or CPU damage, the issue may not be fully repairable. By proceeding, you acknowledge that while we will make every effort to restore functionality, a full repair cannot be guaranteed.

1. Data Recovery Authorization & Fees

I understand that data recovery has been determined to be necessary following the initial motherboard inspection of my device. No data recovery work will be performed without my prior authorization, and I will be informed of the price before work begins.

2. Risks & Limitations

I understand that data recovery is complex and success is not guaranteed. Recovery may be impossible if critical components, such as the CPU, memory chips, or other essential circuitry, are damaged. Big Time Phone Repair will make reasonable efforts to recover my data but cannot guarantee that any or all data will be recovered. My device may remain inoperable or become permanently inoperable due to its existing condition or the recovery process. If the device cannot stay powered on, transferring recovered data, including photos, text messages, and other files, to a USB drive will be the only available option.

3. Payment & Refund Policy

I understand that initial diagnostic fees and deposits for services other than data recovery are nonrefundable. If data recovery is unsuccessful and no data is recovered, I will not be charged for the data recovery service, and any deposit paid specifically for data recovery will be refunded. If data is successfully recovered, the authorized data recovery fee will apply, even if only some of the requested data is recovered.

4. Data Storage & Device Functionality

I understand that data recovery is intended primarily to retrieve data stored locally on my device that is not available through an existing cloud backup or other source. Following recovery, my device may only be suitable for backing up or transferring recovered data and may not function reliably or be suitable for everyday use. Replacing the device may be advisable.

5. Turnaround Time & Off-Site Processing

Typical turnaround time is 5–7 business days, although some cases may take 7–15 business days or longer depending on complexity and off-site processing. These timeframes are estimates and are not guaranteed. Some data recovery procedures may be performed off-site.

Customer Responsibility for Accuracy:
I confirm that I have provided the correct model, color, and description of my device. If I do not bring it in to verify, Big Time Phone Repair will rely on my account that the information is accurate. I understand that incorrect information may result in the wrong part being ordered, which could incur additional charges. I also understand that the special order is for the specific part I requested only, and does not cover other unrelated issues with my device.

Deposit & Special Order Timing:
A deposit is required to place a special order. Once paid, this deposit is non-refundable. Parts are ordered immediately after the deposit is paid to ensure the fastest possible turnaround. I will not request a refund if I cancel, fail to bring in my device, or decide not to proceed with the repair.

Shipping & Delivery:
I acknowledge that overnight or expedited shipping is never guaranteed. Delivery times are estimates and may be delayed due to the carrier or other circumstances outside of Big Time Phone Repair’s control. I accept that delays are not grounds for a refund.

Device Drop-Off Window:
I have 14 days from the date my part arrives to bring in my device for repair. Big Time Phone Repair will notify me when the part has arrived. If I fail to bring in my device within 14 days, the order will be canceled, and my deposit will remain non-refundable.

Additional Charges for Inaccurate Information:
If I provide incorrect information that causes additional costs, such as ordering the wrong part, I agree to pay any extra charges incurred.

By clicking Submit, I agree to this Special Order Deposit Policy.

Repair Outcome & Risk:
I understand that motherboard repairs and data recovery are complex and success is not guaranteed. My device may be irreparable even after diagnostic or repair attempts, especially if critical components such as the CPU, memory chips, or power management circuits are damaged.

Diagnostic Deposit & Payments:
All diagnostic deposits and down payments are nonrefundable. Once paid, the deposit cannot be returned, even if you decide not to proceed with the repair. If you choose to move forward with the repair, your deposit will be applied toward the total repair cost. This ensures that any amount you’ve already paid goes directly toward completing your repair.

Turnaround Time:
Typical turnaround time is 5–7 business days, but some repairs may take up to 7–12 business days depending on complexity or off-site processing.

Off-Site Repairs & Cancellation:
Some motherboard or micro-soldering repairs may be completed off-site. If I want to cancel before repair begins, I must provide at least 3 business days’ notice. All deposits remain nonrefundable under any circumstance.

Passcode Requirement:
Some repairs require my device passcode for proper testing, data recovery, or repair verification. Click here to read more about Why Passcodes are needed for motherboard Repairs. If a passcode is not provided, we cannot fully test the device's functions after the repair. In this case, the device is returned 'as-is' and the 45-day warranty is voided.

Additional/Hidden Issues:
I understand that repairing the motherboard, restoring power, or resolving the device’s initial issue may reveal additional defects that could not be fully identified or tested beforehand. These may include, but are not limited to, a damaged screen, battery, camera, charging port, Face ID, sensors, buttons, or other internal components. I understand that the repair is limited to the specific issue authorized and does not guarantee that all other device functions or components will operate properly. The device may have pre-existing, concealed, or unrelated damage that becomes apparent during or after the repair. No additional repairs will be performed without my authorization. If additional issues are discovered, I will be informed of the findings and any applicable repair costs before deciding whether to proceed. Any discount offered on additional repairs is discretionary and will be communicated before the additional work is authorized.

Warranty:
Motherboard repairs include a 45-day warranty covering only the specific repair performed. The warranty does not cover unrelated issues, pre-existing damage, mishandling, water damage, or other damages. If my repair involves charging-related damage, using old or faulty chargers or cables can immediately damage the motherboard again. To keep my warranty valid, I must use new, high-quality, certified chargers and cables. Any failure caused by reusing old accessories is not covered under warranty.

Customer Acknowledgment:
I understand the risks, process, and limitations associated with motherboard repair and data recovery. I authorize Big Time Phone Repair to perform diagnostics and attempt repair(s) under the policies listed above.