Effective Date: 1/1/2023
At Big Time Phone Repair, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our website or use our texting service.
1. Information We Collect:
We may collect the following types of personal information when you use our texting service:
• Personal Identification Information: This includes your name, phone number, and any other information you voluntarily provide when you contact us.
• Communication Information: Details about the messages you send and receive via our texting service, such as the content of the message, time and date of transmission, and your responses.
2. How We Use Your Information:
The personal information collected through our texting service may be used for the following purposes:
• To Provide Customer Support: We use your phone number and message content to respond to inquiries, provide information about our services, and address issues related to repairs or purchases.
• Transactional Messages: We may use your phone number to send you transactional messages, such as appointment confirmations, status updates, and repair completion notifications.
3. How We Protect Your Information:
We implement a variety of security measures to protect your personal information, including:
• Encryption of personal data where appropriate.
• Limiting access to your information to authorized personnel only.
• Regular security assessments of our systems to protect against unauthorized access, disclosure, or misuse.
4. Sharing of Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with:
• Service Providers: Third-party service providers who assist us in operating our texting services, as long as those parties agree to keep your information confidential.
• Legal Obligations: We may release your information when required by law or to protect the rights, property, or safety of Big Time Phone Repair, our customers, or others.
5. Your Rights:
You have the right to:
• Opt Out: You can opt out of receiving promotional text messages from us by replying “STOP” to any message. Transactional messages related to your service may still be sent.
• Request Access: You may request access to the personal information we hold about you.
• Request Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.